About Us

Aged Care Hospitality Consulting Group

With over 25 years of experience in hospitality, spanning restaurants, hotels, hospitals, and aged care, ACH Consulting Group was founded with a clear purpose: to support aged care providers in all non-clinical service areas.

Through extensive work in the aged care sector, our team identified significant gaps within hotel-style departments across healthcare settings. This insight inspired the creation of a consultancy dedicated to helping aged care facilities operate more efficiently and deliver consistently high standards of service.

At ACH Consulting Group, we are committed to making a meaningful difference. Our mission is to bring passion, respect, and care to every aspect of aged care hospitality. By aligning hospitality services with the right operational procedures, we help providers improve quality of life for residents while ensuring compliance with evolving regulatory standards.

We exist to bridge the gap between hospitality and healthcare—supporting teams, empowering providers, and creating better everyday experiences for residents and families.

How We Work

Flexible Support, Practical Solutions, and a Partnership Approach

At ACH-CG we tailor our services to meet the unique needs of your aged care home. 

Every aged care home is different, which is why we start with a free initial summary assessment of your current hospitality operations, focusing on the areas you identify as priorities or concerns.

If your business chooses to proceed with the project, we will provide a detailed report, including a breakdown of services and associated costs.

Not sure where to begin? 

We can conduct a comprehensive whole-home assessment, with clear, upfront pricing.

Following any assessment, you will receive a detailed report outlining:

Your current operational status. 

Compliance and service gaps.

Practical, actionable recommendations.

Full corrective action plans.

Alongside the report, you’ll receive a custom proposal with a clear scope of services and pricing.

To support consistent, high-quality operations, ACH-CG offers:

Regular on-site visits.

Internal audits and mock regulatory inspections.

Staff coaching and hands-on support.

Flexible service packages for short-term needs or long-term improvement.

We don’t just respond to problems, we partner with you to prevent them. 

Our mission is to help you uphold standards, improve outcomes, and create a safe, supportive environment for your residents.

Let’s begin by understanding your needs, and work through the process together.