About Us

Aged Care Hospitality Consulting Group

With over 25 years of experience in hospitality, spanning restaurants, hotels, hospitals, and aged care, ACH Consulting Group was founded with a clear purpose: to support aged care providers in strengthening and improving their non-clinical hospitality services.

Throughout our work in aged care environments, we recognised a consistent challenge. While clinical care receives significant attention and resources, the hotel-style services that shape residents’ everyday living experience—such as food services, cleaning, laundry, and facility support—often lack the operational structure needed to perform at their best.

These services play a crucial role in creating environments where residents feel comfortable, respected, and truly at home.

ACH Consulting Group was created to help aged care providers bring clarity, structure, and operational strength to these essential services.

Our consultancy focuses on designing and improving hospitality systems within aged care homes, ensuring that departments such as food services, environmental services, laundry, and maintenance operate efficiently, safely, and in full alignment with Aged Care Quality Standards and regulatory requirements.

We take a practical and collaborative approach, working alongside providers and their teams to identify opportunities for improvement and implement solutions that are realistic, sustainable, and tailored to each facility.

At the heart of our work is a commitment to the resident as an individual. Hospitality services must support residents’ dignity, preferences, and wellbeing, creating daily experiences that feel comfortable, familiar, and respectful.

By aligning hospitality services with strong operational procedures and compliance frameworks, we help providers improve both service quality and resident satisfaction, while navigating the increasing complexity of regulatory expectations.

ACH Consulting Group exists to bridge the gap between hospitality and healthcare, supporting teams, empowering providers, and ultimately creating better everyday experiences for residents and their families.

How We Work

Flexible Support, Practical Solutions, and a Partnership Approach

At ACH Consulting Group, we tailor our services to meet the unique needs of every aged care home.

No two facilities operate the same way, which is why our process begins with a free initial summary assessment of your current hospitality operations. This allows us to understand your environment, identify key areas of concern, and focus on the services that require the most attention.

Following this initial review, if you decide to proceed, we will prepare a detailed operational assessment and provide a structured report outlining our findings and recommendations.

Step 1 – Initial Consultation

We begin by discussing your current operations, priorities, and any challenges your team may be facing. This helps us gain a clear understanding of your facility and identify the areas where support may be most valuable.

Step 2 – Operational Assessment

If required, we conduct a targeted or full-site hospitality assessment covering key non-clinical service areas, including:

Food services and dining experience

Environmental services and cleaning systems

Laundry operations

Maintenance processes

Hospitality compliance and operational procedures

For organisations unsure where to begin, we offer a comprehensive whole-home hospitality assessment with clear and transparent pricing.

Step 3 – Detailed Report and Action Plan

Following the assessment, you will receive a comprehensive report outlining:

Your current operational status

Compliance and service gaps

Opportunities for improvement

Practical and achievable recommendations

A structured corrective action plan

Alongside the report, we provide a custom proposal outlining the scope of services and associated costs should you wish to proceed with implementation support.

Step 4 – Implementation and Ongoing Support

ACH Consulting Group can continue working alongside your team to support improvements and ensure sustainable results.

Our support may include:

Regular on-site operational reviews

Internal audits and mock regulatory inspections

Staff coaching and hands-on operational guidance

Development of systems, documentation, and procedures

Flexible consulting packages for short-term projects or long-term support

We believe aged care hospitality services should be structured, efficient, and resident-focused.

Rather than simply identifying problems, ACH Consulting Group works as a practical partner, helping providers strengthen their systems, maintain compliance, and continuously improve the everyday living experience for residents.

Our goal is to help your organisation operate with clarity, confidence, and consistency, creating environments where residents feel safe, comfortable, and truly at home.

Start with a conversation. Together we can strengthen the hospitality systems that support your residents every day.

Let’s begin by understanding your needs, and work through the process together.